Helpcenter
The following information about returns applies only to consumers. Consumers enjoy a right to cancel their purchase contract based on the following provisions. A consumer is any individual who makes a legal transaction for purposes that cannot be attributed predominantly to commercial or self-employment-related activity.
Information about cancelling your contract and returning goods delivered
Right of contract cancellation
You have the right to cancel this contract within fourteen days without having to give reason. The deadline for cancelling your contract is the fourteenth day following the day on which you, or a third party nominated by you who is not the carrier of the goods, take possession of the goods.
Returns and Refunds
Please do not send returns to the Orlando, FL office address. Returns cannot be processed at this location. Return instructions are below.
To return your Healy and request a refund
Please log in and submit a ticket in the Support Center
Include your name, email address, telephone number, and request to return a Healy in your ticket
We will process your return and send you a return label
Package your Healy securely, affix the return label, and bring the package to the nearest FedEx drop-off location. We’ll do the rest!
You must provide a clear statement (e.g. a letter sent by post, a fax or an email) indicating your decision to cancel this contract. You may use the enclosed sample form to cancel your purchase contract, though it is not mandatory. To meet the deadline for cancelling your purchase contract, it is sufficient that you send your communication exercising your cancellation right before the deadline passes.
After contract cancellation
If you cancel this purchase contract, we must immediately refund you all payments that we have received from you, including for delivery charges (except for additional costs incurred by choosing a delivery method other than the standard, most economic delivery method offered by us), within fourteen days of us receiving your statement indicating your cancellation of this purchase contract. For this refund, we will use the same payment method used for the original transaction unless we have explicitly arranged something else with you; in no case will you be charged extra for this refund.
We may refuse to refund you until we have received the goods or you have provided evidence that you have sent back the goods, depending which comes earlier.
You must immediately send or give back the goods to us, and in any case within fourteen days of the day on which you inform us of your cancellation of this purchase contract. You will meet this deadline if you send off (i.e. dispatch) the goods before fourteen days pass. You are responsible for paying the direct costs for sending back the goods.
You will only have to pay for any potential loss in the goods’ value if this loss of value is attributable to you handling the goods in a way that is unnecessary for inspecting the goods’ state, characteristics and functionality.
End of information
Information about cancelling your contract for the provision of services
Right of contract cancellation
You have the right to cancel this contract within fourteen days without having to give reason. The contract cancellation deadline is the fourteenth day following the day on which you conclude this contract. To utilise your right to cancel this contract, you must contact us at:
Healy World Co.
8529 Southpark Circle, Suite 100, Orlando, FL 32819-
Email: contact@healy.world
You must provide a clear statement (e.g. a letter sent by post, a fax or an email) indicating your decision to cancel this contract. You may use the enclosed sample form to cancel your contract, though it is not mandatory. To meet the deadline for cancelling your contract, it is sufficient that you send your communication exercising your cancellation right before the deadline passes.
After contract cancellation
If you cancel this contract, we must immediately refund you all payments that we have received from you, including for delivery charges (except for additional costs incurred by choosing a delivery method other than the standard, most economic delivery method offered by us), within fourteen days of us receiving your statement indicating your cancellation of this contract. For this refund, we will use the same payment method used for the original transaction unless we have explicitly arranged something else with you; in no case will you be charged extra for this refund.
If you have requested that the services commence before the cancellation deadline passes, you will have to pay a reasonable amount for the services provided up until the time you inform us of your utilisation of your cancellation right for this contract in proportion to the total scope of the services as specified in the contract.
End of information
Form template for revocation
(If you want to cancel the contract, please fill out this form and send it back.)– To Company:
Healy World Co.
8529 Southpark Circle, Suite 100, Orlando, FL 32819-
Email: contact@healy.world
– I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) /
the provision of the following service (*)– Ordered on (*) / received on (*)– Name of the customer(s)
– Address of the customer(s)
– Signature of the customer(s) (only when notified on paper)
– Date
(*) Delete as appropriate.
